FREE DELIVERY OVER £39 - 10% OFF 1ST ORDER
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Delivery & Returns

DELIVERY

We deliver to: England, Wales, and Scotland (excluding the Highlands & Islands).

We do not deliver to: Northern Ireland, Isle of Man, Isles of Scilly, the Highlands or Islands of Scotland, or anywhere outside of the UK.

Order Value

Delivery Charge

Surcharges (per delivery)

Up to £19

£6.95

  • London Congestion Zone: 50p
  • Isle of Wight: £5

£19 - £39

£4.95

Over £39

Free

Once you have placed an order it will usually be dispatched the same day or the next day depending on the time the order was placed. After dispatch, you should receive your goods within 1-2 working days.  However, due to Covid-19 there may be small delays on these delivery timescales.

Deliveries are sent via Parcel Force. If you are unavailable when Parcel Force tries to deliver your order, you will have the option for your parcel to be left in a safe place. Alternatively, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.

We will only deliver goods to the address on the order.


RETURNS

If you are not completely happy with your purchase, you may return the unused goods in their original condition and packaging within 14 days of receipt for a refund or exchange. Unfortunately, we cannot refund goods that have been opened, used, damaged or worn by you after receipt and we are unable to offer refunds on personalised, custom made or made-to measure goods, unless the goods are defective.

Please note that (except in the case of a defective product) refunds do not include delivery charges, or the cost of returning the goods to us.



How do I return an item?

If your return meets the criteria above, please log-in to your account at https://pluspets.uk/login, under ‘My account’ at the top of the page select ‘Orders’, click the ‘Return’ button beneath your order and complete the online form.

Please note that products are your responsibility until they reach us. We recommend that you use a trackable delivery service.

If your return is accepted, refunds will be paid within 14 days of us receiving the goods.



What happens if my parcel arrives damaged?

If your parcel arrives damaged please take photos of the parcel in the exact condition it arrived in and email them to us at shop@pluspets.uk along with your order number. We may require the items back, so please keep them until you hear back from us. If we do require the items we will organise for a courier to come and collect them at no extra charge. If you are unable to provide proof of damage we may be unable to issue a refund.



What if the product is faulty?

If within 30 days you find your product is damaged or faulty, please log-in to your account at https://pluspets.uk/login, under ‘My account’ at the top of the page select ‘Orders’, click the ‘Return’ button beneath your order and complete the online form.

For faulty or damaged products, we will inspect the goods upon arrival (all orders are checked thoroughly for faults or damage prior to dispatch); if found to be defective, goods returned by you within 30 days will be refunded in full. After 30 days, but within 6 months, we may repair or replace your faulty/damaged item instead of issuing a refund.

Nothing in these terms is intended to limit or exclude your statutory rights as a consumer.


ORDER TRACKING

You can track the progress of your order at any time by logging into My Account at the top of the Home page on this website.