FAQ

• How do I make an order on your website? 
  Making an order is very simple, simply find the products you’d like to purchase, either by the search bar or the navigation bar, add the products to your cart, then checkout!
  
  
• Is your website secure? 
  Yes, all payments are taken via Sage Pay, which is a fully-encrypted world leading payment system. No individuals within Plus Pets are able to access your payment data. See our privacy policy for full security details https://pluspets.uk/privacy-notice
  
  
• What payment methods are available? 
  You can pay by all major credit or debit cards (unfortunately we do not accept Amex)
  
  
• How do I return a product I purchased from your website? 
  Click here for our returns policy and procedure: https://pluspets.uk/delivery-returns
  
  
• How much is delivery? 
  Delivery is free for some orders, please click here for further information: https://pluspets.uk/delivery-returns
  
  
• What if I am not home when my order arrives? 
  Don’t worry! Our delivery partner will give you options if you aren’t going to be home (including the option to leave your parcel in a safe place).
  
  
• Who are Plus Pets? 
  Plus Pets is an online retailer of over 10,000 animal feed and pet products. Whilst we are a relatively new website, members of our team have over 30 years’ experience in the industry. We all love animals, and our staff are very knowledgeable about animal feed and pets.
  
  
• I need advice on what to feed my pet, can you help? 
  Yes, please contact us to discuss any questions or requirements: email [email protected], if you prefer to speak by phone, send us your number and we will give you a call.
  
  
• Do you have a physical shop? 
  No, we are an online-only retailer. However, we are a very friendly team working hard behind the scenes to complete all of your orders and to deliver a high level of customer service. If you need any help, please email [email protected]
  
  
• When will I get my order?
  For an estimate of the delivery day, please click here for further information: https://pluspets.uk/delivery-returns

 Is your question not here? E-mail us at [email protected]