Account Login
Subi Platform manages our PlusPets subscriptions. If you have any issues, please follow the troubleshooting below.
With password-less login, customers can access their customer portal without needing to sign into their Shopify account. To sign in, customers receive a secure six-digit code via email.
If you are having trouble logging in, use this link:
You can also reach the customer portal from subscription email notifications.
Login Instructions
Password-less login simplifies the process of accessing the customer portal.
- Click on the portal link above.
- Enter the email address associated with your subscription and click on Send:
- You will receive a 6-digit authentication code by email.
- Enter the 6-digit code in the modal to log in.
The 6-digit authentication code is valid for 2 minutes. If the code has not been used in 2 minutes, you need to request a new code by going through the login procedure again.